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Frequently Asked Questions

 

What is your shipping Policy?

I ship all original paintings via Federal Express.  All paintings ship from the United States and are insured for the value of the work.  I will send you the shipping details along with a tracking number so you will know when to expect your painting.  All print orders ship directly from my fullfillment center in Austin, Texas.

What is your Policy on Returns/Exchanges/Refunds? 

I offer a 10 day money-back guarantee on any artwork.  If you are not satisfied with the piece for any reason, contact me.  Upon receipt of the returned, undamaged item, I will refund your purchase price, minus the cost of shipping. Return shipping is the financial responsibility of the customer.  Artwork must be returned in the original packaging, must be received undamaged, and must be insured.  

What do I do if my shipment arrives damaged?

If your painting or print arrives and the box is damaged, please contact me immediately via the website to let me know.  Before opening the package, YOU MUST PHOTOGRAPH the damaged package. Hopefully the damage is only superficial and no actual harm has been done to the painting or print.  In the event the original painting or print is damaged, please photograph the damage in detail.  NOTE:  Every original work of art is photographed before and after it is packaged and before it is sent to you, for insurance purposes.  All of my original artworks are insured for transportation.   

Who makes your fine art prints, canvases and framed art?

Skyline Printing is a fine art printing company based in Austin, Texas. While specializing in reproducing artwork to accurately represent the original, they offer museum quality giclée prints on canvas and paper to local and national artists. With over 15 years experience in art reproduction, they strive for consistency, color, and quality. Skyline provides the means to capture, color manage, and reproduce fine artwork on high quality canvas and fine art papers. 

Currency

All prices are in American dollars.

How can I keep up with your new work?

If you've signed up for my email list, you will receive notification when new work is available and when I have special offers available.

Hanging the artwork

All original paintings ship ready to hang.  I also include a picture hanger taped to the back of the painting to make it that much easier to enjoy your new purchase in your home.

How do I take care of my original painting?

Because I use different kinds of wax, my original paintings can become damaged if exposed to high heat.  Do not leave a painting in your car or exposed to the direct sun as the wax could melt.  It is acceptable to gently wipe the painting with a soft cloth periodically to remove any dust that accumulates.  

Commissions

I am happy to discuss creating a unique and original painting just for you. Please contact me and we can discuss what you are interested in.

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

I offer a 10 day money-back guarantee on any artwork. If you are not satisfied with the piece for any reason, contact me. Upon receipt of the returned, undamaged item, I will refund your purchase price, minus the cost of shipping. Return shipping is the financial responsibility of the customer. Artwork must be returned in the original packaging, must be received undamaged, and must be insured.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

All original paintings are created using the best materials available. All paints and mediums are superior quality. All prints, canvases and framed art are fulfilled by Skyline Printing, a fine art printing company based in Austin, Texas. They specialize in reproducing artwork to accurately represent the original and offer museum quality giclée prints on canvas and paper to local and national artists. With over 15 years experience in art reproduction, they strive for consistency, color, and quality, reproducing fine artwork on high quality canvas and fine art papers.

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